Escrow Services Policy

Introduction

Welcome to our Escrow Services platform. This policy outlines the terms, conditions, responsibilities, and procedures governing the use of our escrow services. By using our services, all parties agree to comply with this policy.

Purpose of Escrow Services

Our escrow service provides a secure and neutral holding arrangement for funds during transactions. Funds are held until all agreed contractual obligations and conditions have been satisfied by the parties involved.

Eligible Transactions

We provide escrow services for:

• Real estate transactions

• International trade transactions

• Mineral and gemstone transactions

• Business acquisitions and investments

• Vehicle and machinery purchases

• Construction and project payments

• Online marketplace transactions

• Other approved commercial transactions

Account Verification (KYC)

To comply with anti-money laundering (AML) regulations and international standards, all users must provide:

• Valid government-issued identification

• Proof of address

• Business registration documents (for companies)

• Tax identification documents where applicable

• Additional information as requested for compliance purposes

We reserve the right to reject or suspend any transaction that fails verification requirements.

Funding the Escrow Account

• Funds must be deposited through approved payment channels.

• The escrow account will only be activated after funds have cleared.

• Depositors are responsible for all bank transfer and payment processing fees unless otherwise agreed.

Release of Funds

Funds will be released when:

• The buyer confirms receipt and acceptance of goods or services.

• Both parties jointly authorize the release.

• Contractual milestones have been completed and verified.

• A dispute resolution process results in a release decision.

Prohibited Transactions

We do not provide escrow services for:

• Illegal goods or services

• Money laundering activities

• Terrorist financing

• Fraudulent transactions

• Sanctioned individuals or entities

• Gambling-related activities where prohibited by law

• Any transaction violating applicable laws or regulations

Dispute Resolution

In the event of a dispute:

1. Parties should first attempt to resolve the matter directly.

2. Written evidence may be requested from both parties.

3. Funds may remain frozen until the dispute is resolved.

4. We may engage independent legal or professional advisors where necessary.

5. Court orders, arbitration awards, or mutually agreed settlements may be required before releasing funds.

Fees and Charges

• Escrow fees are disclosed before transaction initiation.

• Banking, currency conversion, legal, and compliance costs may apply.

• Fees are generally non-refundable once escrow services have commenced.

Anti-Money Laundering (AML) Compliance

We maintain strict AML and Counter-Terrorism Financing (CTF) procedures. Suspicious transactions may be reported to relevant authorities as required by law.

Limitation of Liability

Our role is limited to holding and releasing funds according to escrow instructions. We do not:

• Guarantee the quality of goods or services

• Act as a party to the transaction

• Provide legal, tax, or investment advice

• Verify the authenticity of products beyond agreed documentation reviews

Our liability shall be limited to the amount of escrow fees paid for the transaction, except where prohibited by law.

Privacy and Confidentiality

We are committed to protecting client information. Personal and business information will only be disclosed:

• As required by law

• For compliance and verification purposes

• With the consent of the parties involved

Termination of Service

We reserve the right to refuse, suspend, or terminate services where:

• False information is provided

• Compliance requirements are not met

• Fraud or illegal activity is suspected

• Users violate these terms and conditions

Amendments

We may update this policy periodically. Continued use of our services constitutes acceptance of any revised policy.

Contact Information

For questions regarding this Escrow Services Policy, please contact our customer support team through the contact details provided on our website.

Last Updated: June 2026